It was once said that insanity was the act of doing the same thing over and over and expecting a different outcome. Albert Einstein was a great man who had great philosophies. Some companies keep doing the same things but they ignore the problems that are causing them so much grief. Learn more about White Shark Media Complaints: http://www.whitesharkmedia.com/testimonials/
Thankfully, there are a few companies out there that can recognize their problems, attempt to fix them, and have the ability to move forward. One such company is White Shark Media Complaints team. They are a rather new company as they have only been opened since 2011, but they have shown that they intend to stick around for the long haul.
White Shark Media knows that they haven’t always done everything right, they are in a learning curve. What they do offer their customer is their candor. Yeah, they have made some mistakes. However, they are doing everything they can to ensure that they don’t make them again.
When customers write into this company and voice their concerns, they give them top priority. One of the biggest concerns was a lack of communication regarding their AdWords campaigns. It was a simple fix. All of the customers who sign up with them now get a dedicated representative to handle their needs.
Customers seemed to embrace the changes well, but there were some who did not like the representative assigned to their case. They didn’t feel they had the same goals for their campaign. This is another matter that White Shark Media took very seriously.
Being able to work together is the very foundation of any good campaign. So, they put senior managers over each account representative to oversee their workload.
Another issue that was a big source of contention was the fact that customers were not getting reports and communication in a timely manner. Now, all customers get a monthly report and a meeting about their status.
They can know exactly what their campaign is doing to increase their sales. The goal is to make money, and White Shark Media wants to make sure that their customers know exactly where their return on investment stands.
Unlike so many companies who have the complex that it’s their way or the highway, White Shark Media really does value their customers. They want to ensure that they are building a company that hears their customers and responds accordingly. It seems that what they are doing is working well. They continue to grow and work through the bumps in the road.